Shipping Policy
Studio V06 (“we”, “our”, “us”), operated by Cinderella by Pooja Oberoi, is pleased to provide the following information about how we ship your orders.
1. Processing Time
- Orders are typically processed within 1–3 business days after your payment is confirmed.
- If there is any delay (e.g. due to stock issues or high order volume), we will inform you via email or WhatsApp.
- Processing does not include shipping/transit time.
2. Shipping Methods & Timeframes
| Shipping Option | Delivery Area | Estimated Delivery Time* | Tracking Available |
|---|---|---|---|
| Standard Shipping | Within India | 5–7 business days | ✅ Yes |
| Expedited / Express | Within India | 2–4 business days | ✅ Yes |
*Business days = Monday to Friday, excluding public holidays.
3. Shipping Charges
- Free shipping is available on orders over ₹2,000.
- For orders under ₹2,000, a flat shipping fee of ₹-[specify amount] applies (depending on your location).
- Expedited or express shipping may incur additional charges — these will be shown at checkout.
4. Shipping Partners & Tracking
- We use reliable courier services / logistics partners to deliver your order safely.
- Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number.
- You can use this tracking number to monitor your shipment.
5. Delivery Issues
- Please ensure the shipping address you provide is correct and complete. Delays or non-delivery due to incorrect or incomplete addresses are not the responsibility of Studio V06.
- If you are not available at the delivery address, the courier may leave a notice. Please follow the instructions or contact the courier to reschedule.
- If a shipment is delayed beyond the normal time due to courier/logistics issues, we will do our best to assist you in tracing it.
6. Customs, Duties & Taxes
- For orders shipped outside India (if applicable), customs fees, import duties, or taxes may apply. These are the customer’s responsibility.
- We do not control these charges and cannot predict what they will be.
7. Returns & Damaged Items in Transit
- If you receive a damaged product, or if an item is missing, please contact us within 48 hours of delivery with photographs and your order number.
- We will review the issue and, if approved, offer a replacement or refund for the damaged/missing part.
- Please retain all packaging (including outer and inner boxes) until the claim is resolved — couriers sometimes require this for damage investigations.
8. Contact Us
If you have any questions about shipping — options, tracking, delays — please reach out:
- WhatsApp: +91-9318399574
- Email: Vvanshika6@gmail.com
- Address: 5, Kishan Garh Idgah Colony, Agra, Uttar Pradesh, 282001
9. Changes to Shipping Policy
We may update this Shipping Policy occasionally to reflect operational changes, courier performance, or cost variations. Any changes will be posted here, and by placing an order you agree to the Shipping Policy in effect at the time of your order.